A thought on the social media revolution
Friday, May 9th, 2008I am starting to wonder if social media – blogs, bookmarks, profile pages, wikis – are getting a little too much press.
That sounds terribly backward, I know. I’ve been talking people’s ears off about how cool all of these things are for years now. While I won’t take personal credit for it, the attention of the world is slowly turning to this new revolution in publishing, in our lifetimes seconded only to the Internet itself. A study by Universal McCann recently showed how social media networks are increasing in use worldwide, which would on its own seem to indicate that we SEOs should just pack up our bags and move to Twitterland.
The problem is that there are still so many people who don’t use social media in their daily lives. If you ask family members where you can find their blog, or for their Twitter name, or even what their eBay rating is - a stretch, but still, technically social - they will give you a blank look. The majority of Internet users have only recently become aware of what blogs are. Their kids probably have Myspace accounts, sure. The rest just know what they hear about it on the news.
There are exceptions of course – YouTube is the favorite site of just about anyone with a high speed data line and time to kill. Blogs have also become good ways of gaining customers, though to the average web site viewer there’s nothing “social” about them. To a visitor to this site, this blog is simply more outstanding, quality content.
It is safe to say the majority of these applications are popular with… well, people like us: Marketers and computer professionals who know “neat” when we see it. I will go so far as to say that whatever responses are made to this very post, they will be made by a blogger or someone with a Twitter account – but probably not our spouses and almost surely not our parents.
For example, if one were to try and promote a company using only Twitter, and was wildly successful at it, that message would still only reach those of us who use Twitter. The rest of the world would never encounter it. Our spouses and parents might only become customers if the wave of Twitterers went out into the world espousing the company’s gospel. (Unless what you are selling is distinctly online product, like an e-mail list or visitors to your AdSense site.) It would seem a better use of time and money to optimize the company’s website for search.
For now, the best application of these social media programs is to get an idea of what the world – social media converts and not – is saying about you. It’s like an iceberg: The bit you see above water is a mere fraction of the rest of it that’s underwater. Similarly, if 70% of 100 blogs are bemoaning something your company did, chances are good 70% of everyone else is doing the same thing. Then you can go about the business of reshaping that opinion. While social media is still a few years away from being a place to generate sales, it is a Godsend for public relations.
Keep in mind, I still love this stuff. All of these social applications are a great new way to reach out to the world, and then to hear back from it. This is the promise of the Internet made when it first came onto the scene. And with the number of people worldwide with broadband connections at 300 million and growing, the day when a majority of the population can be convinced to buy something because of what they read on a blog or saw on Flickr is enormous.
Acting as though that day has already come though, I fear, makes us lose site of that goal. We should use these tools for what they are capable of doing now, not what they have the potential for doing someday. Today, if you want to make a sale the best place to be seen is the first page of Google results.

